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Critical Incident Response: How Onsite Counselors Help Employees and Employers

In critical incident responses (CIRs), counselors play a crucial role in providing onsite counseling to support employees who have experienced traumatic events in the workplace. Onsite counseling involves counselors being physically present at the location of the incident, offering immediate support, psychological first aid, and facilitating coping strategies. Examples of situations that may require CIR include workplace accidents, violence, natural disasters, and transportation/community disasters. Onsite counseling can benefit employers by demonstrating employee support and well-being, reducing absenteeism and presenteeism, mitigating the risk of PTSD, enhancing workplace morale and resilience, and fulfilling legal and ethical obligations.